Terms of service

• A booking made online is a request. You get your Magic Move code straight away; the move is confirmed only when we send “You’re booked!” by e-mail.
• Please describe the move honestly — rooms, heavy items (pianos, pool tables, safes), stairs, lifts, parking and any access limits. Photos help. If the job on the day is very different, the time and price can change, and we will tell you before carrying on.
• Someone you trust must be at pick-up and drop-off.

• Moves are charged by the hour from the time the crew starts, with the minimum shown in your quote, unless we agreed a fixed price in writing. Estimates are a guide, not a fixed price.
• Payment is due when the move is done — by card online, bank transfer / PayID or cash to the crew, as offered in your payment link. Prices include GST.

Message us from your job page, e-mail or call us as early as you can. We will move the booking to another available day when we can. Late cancellations (less than 24 hours before the start time) may be charged the minimum hours, because the crew and truck were kept for you.

• We wrap, protect and carry your things with care. Pack boxes properly and tell us about fragile, valuable or unusually heavy items before the move.
• We don’t move dangerous goods (gas bottles, fuel, chemicals), cash, jewellery or important documents — please take those yourself.
• If something is damaged, tell us within 7 days with photos, and we will work it out with you fairly.

• Keep your login to yourself. You can delete your account any time (how).

Use them only for your own moves and in a lawful way. Don’t try to access other people’s jobs or interfere with the service. Live tracking shows the truck while the move is active; times and positions are a guide.

We are responsible for the moving service we provide under the Australian Consumer Law. To the extent the law allows, we are not responsible for indirect losses or delays outside our control (such as traffic, weather, building access or road closures).

Magic Move, Sydney NSW, Australia — bookings@magicmoveapp.com or 0418 634 794. These terms are governed by the laws of New South Wales.