Support
How can we help?
Real people in Sydney, Mon–Sat 7am–6pm. For a booking, the quickest way is the chat on your job page — it reaches the office and, on the day, your crew.
Your booking
- Find your move: type your code (MM-XXXX-XXXX, it is in our e-mails) in Track my move, or log in to My account.
- Change the day or details: send a message from your job page, or call us.
- On the day: follow the truck live on the same page and message the crew.
Account and app
- Forgot your password? On My account press “Forgot your password?” — the link arrives from bookings@magicmoveapp.com (check spam).
- Signed up with Google or Apple? Use the same button to log in, or add a password in Profile.
- The app: get it from magicmoveapp.com/download. Pull down to refresh; Updates shows a new version when there is one.
- Delete your account: here’s how.
Payments
- Pay after the move with the link in your e-mail or on your job page (card, bank transfer / PayID) or in cash to the crew.
- After the move you get an e-mail to rate the move and your crew — it helps us keep every move at its best.
Common questions
How do I get a price?
Book online with the details of your move (photos help). You get your code at once; we review the details and confirm by email with the price before moving day.
Can you move a piano up or down stairs?
Yes. Tell us how many steps, the turns and send a photo — we bring the right crew and piano equipment.
Do I need to be there on the day?
You or someone you trust should be at pick-up and drop-off. Add their name and number in the booking as the alternative contact.
What about parking, lifts and loading docks?
Tell us in the booking. Book your building’s lift or dock for the time of the move and let us know any parking limits — it keeps the move quick.
Can I follow the truck?
Yes. With your code you can follow the truck live on the map on the day and message the crew or our office with text, photos and voice messages.
Can I add stops?
Yes — add as many stops as you need (storage unit, second home, a shop pick-up) in the booking, each with its own contact.
What if I need to change the date?
Message us from your job page or call us. We move the booking to another available day.